# Creating and completing an order with prod app creds, but not showing up in prod (dashboard) **URL:** \ **Category:** Questions\ **Created:** [October 10, 2024, 6:56am UTC](https://developer.squareup.com/forums/t/creating-and-completing-an-order-with-prod-app-creds-but-not-showing-up-in-prod-dashboard/19105 "2024-10-10T06:56:22Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![tushar](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/tushar/32/7671_2.png) [@tushar](https://developer.squareup.com/forums/u/tushar)\ **Post date:** [October 10, 2024, 6:56am UTC](https://developer.squareup.com/forums/t/creating-and-completing-an-order-with-prod-app-creds-but-not-showing-up-in-prod-dashboard/19105/1 "2024-10-10T06:56:22Z")
Hi, I am creating and completing an order in the following manner: - Creating an order with fulfilment and status COMPLETE to fulfiment but order’s status OPEN. - Payment to the order ID with total net amount. - Updating the order status to COMPLETE. but they are not coming up in the UI while coming up in the transaction section of the dashboard. Anything that I am missing out on? Thank You ---
**Author:** ![Square-Dev-AI](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/square-dev-ai/32/2513_2.png) [@Square-Dev-AI](https://developer.squareup.com/forums/u/Square-Dev-AI)\ **Post date:** [October 10, 2024, 6:56am UTC](https://developer.squareup.com/forums/t/creating-and-completing-an-order-with-prod-app-creds-but-not-showing-up-in-prod-dashboard/19105/2 "2024-10-10T06:56:37Z")
👋 I’m Square Dev AI, here to help answer your question! Based on the information you’ve provided, the following documentation will help answer your question: > **[Order Fulfillments](https://developer.squareup.com/docs/orders-api/fulfillments)** > > Learn how to create and manage order fulfillment using the Square Orders API. > **[Orders API: How It Works](https://developer.squareup.com/docs/orders-api/how-it-works)** > > Learn how the Orders API processes and returns information. > **Additional Documentation** > > [Orders API](https://developer.squareup.com/docs/orders-api/what-it-does) > [Payments API Webhooks](https://developer.squareup.com/docs/payments-api/webhooks) > [Take a Pickup Order and Pay for It](https://developer.squareup.com/docs/orders-api/quick-start/step-4) If this documentation helped you find a solution, please check the box indicating that this reply solves the problem. Otherwise one of our Developer Advocates will provide additional assistance shortly. ---
**Author:** ![tushar](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/tushar/32/7671_2.png) [@tushar](https://developer.squareup.com/forums/u/tushar)\ **Post date:** [October 10, 2024, 11:13am UTC](https://developer.squareup.com/forums/t/creating-and-completing-an-order-with-prod-app-creds-but-not-showing-up-in-prod-dashboard/19105/3 "2024-10-10T11:13:41Z")
Got to know that my production/seller square dashboard account free trial got expired, that is why it is not showing the orders and also not able to create order from UI itself. Edit: There must be some info. if it free trial got expired, what is happening was create order button redirects me to home page, rather informing me that. ---
**Author:** ![Square-Dev-AI](https://sea1.discourse-cdn.com/square/forums/user_avatar/developer.squareup.com/square-dev-ai/32/2513_2.png) [@Square-Dev-AI](https://developer.squareup.com/forums/u/Square-Dev-AI)\ **Post date:** [October 10, 2024, 5:16pm UTC](https://developer.squareup.com/forums/t/creating-and-completing-an-order-with-prod-app-creds-but-not-showing-up-in-prod-dashboard/19105/4 "2024-10-10T17:16:20Z")
Orders with fulfillments appear on Square products (such as the Seller Dashboard and Point of Sale application) only after they’re paid for. If you have already paid for the order and it’s still not appearing, it could be due to the location settings. The Payments API assumes the default location when you don’t provide a location ID in a request. If you want to record the payment at one of a seller’s other locations, you need to set the location ID field to that specific location. Also, ensure that the order status is set to COMPLETED after the payment is made. If the issue persists, it might be worth checking if the order has been marked as CANCELED or if there are any errors in the order creation process. _This answer was reviewed by @josh-square._