# booking.created error

**URL:** <https://developer.squareup.com/forums/t/booking-created-error/28160>\
**Category:** Questions\
**Created:** [October 8, 2026, 8:27pm UTC](https://developer.squareup.com/forums/t/booking-created-error/28160 "2026-10-08T20:27:01Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![fowash](https://avatars.discourse-cdn.com/v4/letter/f/57b2e6/32.png) [@fowash](https://developer.squareup.com/forums/u/fowash)\
**Post date:** [October 8, 2026, 8:27pm UTC](https://developer.squareup.com/forums/t/booking-created-error/28160/1 "2026-10-08T20:27:01Z")

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My webhook subscription (`booking.created`, Production, App ID `sq0idp-bs8eem0k477uCYs2W4RrzA`) works correctly — “Send Test Event” returns 200 and my endpoint processes it fine.

However, real bookings created through my Square Online booking site (`https://book.squareup.com/appointments/ckf2db4kzf9aww/location/LHQW5SZJA9802`) never trigger this webhook — 0 delivery attempts logged, even though `ListBookings` confirms these bookings are visible to this same app.

Is there a known reason bookings from this specific Square Online booking site wouldn’t dispatch `booking.created` to a webhook subscription tied to a different app ID, even for the same merchant account? Is there a setting to link the booking site to this app for event purposes?

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**Author:** ![alexander12roth](https://avatars.discourse-cdn.com/v4/letter/a/ed655f/32.png) [@alexander12roth](https://developer.squareup.com/forums/u/alexander12roth)\
**Post date:** [October 9, 2026, 7:27am UTC](https://developer.squareup.com/forums/t/booking-created-error/28160/3 "2026-10-09T07:27:05Z")

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Webhooks only trigger for the specific App ID that owns the subscription. Since Square Online uses its internal App ID, external apps must monitor events via merchant account location mapping.

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<div class="post-metadata">

**Author:** ![ashley-square](https://avatars.discourse-cdn.com/v4/letter/a/5f9b8f/32.png) [@ashley-square](https://developer.squareup.com/forums/u/ashley-square)\
**Post date:** [October 14, 2026, 8:06pm UTC](https://developer.squareup.com/forums/t/booking-created-error/28160/5 "2026-10-14T20:06:53Z")

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Receiving `booking.created` notifications for bookings made through your Square online booking site depends on the app’s permissions, not solely on which app created the booking.

The [Bookings webhook documentation](https://developer.squareup.com/docs/bookings-api/use-webhooks) explains that:

- Apps with buyer-level permissions receive notifications for bookings they created.
- Apps with seller-level permissions receive notifications for any booking visible in the Bookings API, including bookings created through the seller’s online booking site or Square Dashboard.

If you’re using OAuth, receiving seller-level booking notifications requires both `APPOINTMENTS_READ` and `APPOINTMENTS_ALL_READ`.

Can you confirm whether you’re using OAuth or a personal access token? If OAuth, does the current authorization include both scopes?

You also mentioned that these bookings appear in `ListBookings`. Can you confirm that you’re retrieving those exact online-site bookings using credentials associated with the same production app and seller account as the webhook subscription?